Privacy Policy

1. Introduction

SabaiServe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SabaiServe mobile and web application. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and role (staff or admin) provided during registration or invitation.
• Usage Data: Information about how you interact with the App, including service request actions (claimed, resolved, etc.) and timestamps.
• Device Information: Device type, operating system, and app version for performance and support purposes.
• Restaurant Data: Restaurant name, table configurations, and service request content entered by users.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the App and its features.
• Authenticate users and manage access control.
• Track service request activity and generate performance reports for restaurant administrators.
• Send operational notifications relevant to service requests.
• Improve app performance, fix bugs, and develop new features.
• Comply with legal obligations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, authentication), bound by confidentiality agreements.
• Restaurant Administrators: Your name and activity within the app may be visible to the administrators of your restaurant.
• Legal Requirements: If required by law, regulation, or legal process.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Restaurant-level data (service requests, logs) may be retained for operational and analytical purposes. You may request deletion of your account data by contacting us.

6. Security

We implement industry-standard security measures to protect your information, including encrypted communications (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The App is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, as well as the right to object to or restrict certain processing. To exercise these rights, please contact us at the email below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the App after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: support@sabaiserve.com